January 10, 2024

Published: January 10, 2024 Page 1 of 14

TABLE OF CONTENTS

Please refer to Cummins QuickServe OnLine (QSOL) for the most recent version of this manual.

To provide feedback or update information in this manual, please send an email to our:

Channel Management FE Leader

.

SUPPORT TEAMS PAGE

Brand Standards Information

 Cummins Dealer Brand Standards information. Signs, Vehicles, Uniforms, etc.

2

Channel Readiness Team

 Dealer Profile Management in WWSPS and Recertification Support for Existing Dealers

 Cummins WWSPS User Access Management

2

Channel Readiness Team

• New Dealer Onboarding and Agreement Management

• Dealer Buyout and Termination Management

3

Channel Support Team

 Cummins Online User Access Management

3

Core Management Team

 Core Management Support

4

Credit Department Team

 Accounts Receivable Support

5

Monthly Parts Return Team

• Monthly Parts Return Information and Support

5

New Engine Team – RER Team

 Provides quotes and order acceptance for Like-for-Like new Replacement Engine Requests (RER).

6

Parts Support Team

 Parts Support and ReCon Engine Quoting

 Order Status or Shipment Issues

7

RapidSERVE Access Team

 User Access Management

8

Service Support Team – Cummins Care

 Assisting Customers with Service Support Question

9

Ship Quality Team

 Provides assistance with resolving shipment quality claim needs for Regional Distribution Center and MDC shipped orders.

9-10

Subscriptions Team

 Subscription Sales and Renewals

 Technical Support for Subscription products

10-11

Training Team

 Product Training Requirements, Schedules, and Enrollments

 Access to Cummins Service Training (CST) System



Registration for Instructor Led Product Training Class (virtual or in class)

12

Warranty Team

 Warranty Claim Management Support

 Claim Status, One Off RapidSERVE Claim Authorizations, Labor Rate Changes, Extended Coverages

 Registration for Instructor Led Warranty Training Class - Engine Dealers

13-14

Published: January 10, 2024 Page 2 of 14

BRAND STANDARDS INFORMATION

Cummins Brand Standard Information for Dealers:

Information Provided Information Location State/Province Supported

Cummins External Sign Purchasing

(Engine Dealers Only)

dealersetup@cummins.com North America

Dealer Brand Standards Information

 Signage

 Vehicles

 Uniforms

 Advertising

 Etc.

https://dealer.cummins.com

Cummins Dealer Portal,

Marketing tab, Marketing Resources

NOTE: Login to the Dealer Portal using your

Cummins Sign On Name and Password.

North America

CHANNEL READINESS TEAM

Dealer Profile Management and Recertification Support for Existing Dealers:

Support Provided Contact Information State/Province Supported

Perform modifications for existing

Dealer profiles in WWSPS.

 Process annual dealer profile

recertifications.

 Updating staff information on

current dealer profiles.

 Updating dealer location

information (address, phone etc.).

 Research Cummins Dealer Service

Locator issues.

 Updating Hours of operation on

current profiles.

 Review certification requirements

for current dealer profiles.

 Adding and removing products to

existing dealer profiles.

 Supply tooling and qualification

requirement information for

existing. products and/or adding

new products to dealer profiles.

Certification Support Provided.

 New Product Releases.

 New EPA Product Releases.

 New certification requirements

added for existing products.

WWSPS User Access Support and

User Management.

 WWSPS New user setup.

 WWSPS User deactivations.

 WWSPS User access issues.

 WWSPS User Training.

Channelreadiness@cummins.com

North America

Channel Readiness Leader: Kirby Barnett

Channel Readiness Manager: Marie Guzdowski

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Published: January 10, 2024 Page 3 of 14

CHANNEL READINESS TEAM

New Dealer Onboarding and Agreement Management:

Support Provided Contact Information State/Province Supported

 New dealer location setup

 Dealer buyout

 Dealer termination

 Dealer Agreement management

dealersetup@cummins.com

North America

Manager: Ed J Cucchiarella

CHANNEL SUPPORT TEAM

Cummins Online User Account Management:

Support Provided Contact Information State/Province Supported

User additions, deactivations,

transfers, modifications, plus user

access issues for the following

Cummins OnLine Applications.

 Service Training ID,

"Formally ProMOTION ID"

creation and user management.

 QuickServe OnLine

 CUMPAS 2.0

 Guidanz

 EDS

 User Reclaim Support

channelsupport@cummins.com

North America



parts.cummins.com

Website Access Help

o Issues accessing

parts.cummins.com from

QuickServe OnLine Link

o Make sure you can

access QuickServe

OnLine before clicking

this link.

https://parts.cummins.com/contact-us/help-desk North America

 User Reclaim Support

1-800-CUMMINS (1-800-286-6467)

Select: Option 1 Certified Dealer, Option 4

Software Support, and Option 1 Reclaim Support.

North America

Channel Support Manager: Bryan E. Taylor

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Published: January 10, 2024 Page 4 of 14

CORE MANAGEMENT TEAM

Core Management Support:

Support Provided Contact Information State/Province Supported

 Research status of core returns

 Assist with CUMPAS core

processing

 Provide information concerning

owed and banked cores

 Process regional dealer core

returns

 Credit regional dealer core returns

 Assist with Core Liability Reporting

and Reconciliation

 Training assistance

Cynthia Smith - 740-503-4784

cynthia.l.smith@cummins.com

Susan Rogert - 402-551-7678 x 55732

Susan.Rogert@cummins.com

Northern U.S. CT, DE, IA, IL, IN, KS,

KY, MA, ME, MD, MI, MN, MO, NE, ND

(eastern half), NH, NJ, NY, OH, PA, RI,

SD, VT, VA (Manassas and north), WI

Julie Indessi - 813-997-1240

julie.a.indessi@cummins.com

Susan Kovach - 704-960-2080

susan.kovach@cummins.com

Southeastern U.S. FL (east of

Apalachicola River), GA, NC, SC, TN

(east of Tennessee River), VA (south

of Manassas), Puerto Rico and

Caribbean Territory

David Marsh - 901-474-5448

david.d.marsh@cummins.com

Southcentral U.S. AL, AR, FL (west of

Apalachicola River), LA, MS, TN (west

of Tennessee River),

Valerie Mundrake - 817-640-6878

valerie.c.mund[email protected]

Southcentral U.S. OK, TX

Shawna Gomez - 510-347-6635

shawna.r.gomez@cummins.com

Western Pacific U.S. AK, CA, HI, ID

(northern tip), OR, WA

Barbara Ronallo - 651-286-2082

barbara.a.ronallo@cummins.com

Western Rocky Mountain U.S. AZ,

CO, ID (all but northern tip), Mexico

(Mexico City, Monterrey, and

Guadalajara), MT, NV, NM, ND

(western half), UT, WY

Use the following Contacts for Core Support.

Your local Cummins Branch Parts Department or,

Central Parts Warehouse.

Canada

Core Management Leader: Jose Corral

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Published: January 10, 2024 Page 5 of 14

CREDIT DEPARTMENT TEAM

Accounts Receivable Support:

Support Provided Contact Information State/Province Supported



Sign up for email delivery of

invoices.

 View or Reprint invoice copies

 View or Reprint credits

 View or Reprint statements

 Pay online

 Contact Us, Button within the

portal, (email)

 Billing setup, or account

types of issues

 Technical support IT Related

Issues with the portal

HighRadius - Electronic Invoice Presentment &

Payment (EIPP) Portal

https://customerpayment.cummins.com

North America

Cummins Caribbean dealers

cannot pay online

User Login Issues with the

HighRadius - Electronic Invoice

Presentment & Payment (EIPP) Portal.

(cannot log into the website)

Call: 1-800-CUMMINS (1-800-286-6467)

Select: Option 1 Certified Dealer, Option 4

Software Support

http:/care.cummins.com

Scroll down to: How can we help you?

Email: In section I am a*

Select: Service Provider,

In Provider Code, Enter: Your 5 Digit Dealer Code,

In section I Need Help With, Select:

Software/Apps/Marketplace,

Completely fill out form and SUBMIT.

Chat: In section For support with Software

Product Issues, such as:

Select: Identity Access Management

Fill out form and SUBMIT.

North America

Customer Account Inquires or issues

that are not supported by the

HighRadius - Electronic Invoice

Presentment & Payment (EIPP) Portal.

CBS AR Call Center Number 877-480-6970

North America

Credit Department Lead: Jeanine Giles

MONTHLY PARTS RETURN TEAM

Monthly Parts Return Information and Support

Support Provided Contact Information State/Province Supported

 List of Parts Return Policies

 Instructions for processing

Monthly Parts Returns

Information for processing Monthly Parts Returns is

in the North America Dealer Policies Manual

.

You can click on the link above to go directly to the

policy manual.

North America

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Published: January 10, 2024 Page 6 of 14

NEW ENGINE TEAM – (RER Team)

New Replacement Engine Request (RER) Quotes and Order Acceptance:

Support Provided Contact Information State/Province Supported

Provide Quotes and Accepting

Orders for:

 Like-for-like new Replacement

Engine Request “RER”

engines

 Warranty replacement engines

 New engines complying with

US EPA 1068.240 regulation

 MDC NX new engines

 MDC PX ReCon engines and

blocks (not RX)

 MDC 2.8L, 3.3L and 3.8L

engines

 RER core returns

Barbara Engler

Barbara.m.engler@cummins.com

Northern/Southern U.S., IL, IN,

MI, MO, ND, OH, TN, WI,

Eric Williams

Eric.williams@cummins.com

Northern/Southern U.S, CT, DC,

DE, KY, MA, MD, ME, NC, NH, NJ,

NY, PA, RI, VA, VT, WV

Chris Weakley

George.weakley@cummins.com

Northern/Southern U.S. AR, KS,

NE OK TX

Glen McCormick

Glen.p.mccormick@cummins.com

Southern U.S. AL, FL, GA, LA,

MS, SC

Jeff Calicott

Jeff.calicott@cummins.com

Western/Northern U.S. AK, AZ,

CA, CO, HI, IA, ID, MN, MT, NM,

NV, OR, SD, UT, WA, WY

Contact your local Sales Team.

Canada

New Engine Team Leader: Tori Hamill

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Published: January 10, 2024 Page 7 of 14

PARTS SUPPORT TEAM

Parts Support and ReCon Engine Quoting

Support Provided Contact Information State/Province Supported

 Parts Research

 Parts Availability

 Parts Ordering

 Part Status

 CUMPAS / RDC order support

1-800-Cummins (1-800-286-6467)

Follow: Certified Dealers > Parts queues

CumminsPartsUS@cummins.com

U.S.

1-800-Cummins (1-800-286-6467)

Follow: Certified Dealers > Parts queues

CumminsPartsCANADA@cummins.com

Canada

 ReCon engine quoting & ordering

1-800-Cummins (1-800-286-6467)

Follow: Certified Dealers > Parts queues

CumminsReconEnginesNA@cummins.com

North America

 Shipping Quality – Orders shipped

from Regional Distribution Centers.

Refer to Ship Quality Team for

Support Provided and Contact Information.

Orders shipped from the

following

Regional Distribution Centers.

ARDC, DRDC, HRDC, IRDC,

PRDC and MDC

 Shipping Quality – Orders shipped

from local Cummins Branch.

Contact your Local Branch

ordering point for the order.

North America

 Order lost or damaged

replacement Engine Data Tags.

o This team does not

support Engine Data Tags

for Horsepower change

requests.

CumminsPartsUS@cummins.com

U.S.

CumminsPartsCANADA@cummins.com Canada

 Overhaul rebates for

engine dealers

Refer to the WARRANTY TEAM section for

contact information

North America

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Published: January 10, 2024 Page 8 of 14

RapidSERVE ACCESS TEAM

User Access Management:

Support Provided Instructions and Contact Information State/Province Supported

New users access request

Go to RapidSERVE Web to request access:

https://rsw.cummins.com

North America

To remove user access from

RapidSERVE

Send an email to: warranty@cummins.com, requesting

user removal from the service provider number.

If the service provider does not hear

back from RapidSERVE about their

requested access

Send an email to: warranty@cummins.com to research

their access request issue.

Contact 1-800-CUMMINS (1-800-286-6467).

For RapidSERVE Web access/login

issues

Send an email to: warranty@cummins.com

For Claim navigation assistance

Click here

for Live Support available 24 hours a day,

7 days a week.

Warranty Administration issues or

questions

Please Contact Us and submit your issue or question

through the form provided.

NOTE: Requires RapidSERVE access.

Warranty Leader: Duane Johnson

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Published: January 10, 2024 Page 9 of 14

SERVICE SUPPORT TEAM – CUMMINS CARE

Assisting customers with any service support question,

in any language, at any time:

Support Provided Contact Information State/Province Supported

Product & Service Information

 Assistance with general Cummins product

questions and service location information.

Warranty Claim Filing Support

 Confirms coverage, claim filing support, also

includes Support Plan claim support. Including

Catastrophic repairs that are completed and

are ready to claim file.

Diagnostic Support

 Provides technical/diagnostic support for

Cummins engine products & Power

Generation.

Digital Products & Services

(Also known as Electronic Service Tools)

 Provides technical/diagnostic support for

Cummins electronic tools (INSITE, Guidanz,

Applications, PowerSpec, IAM- Password

resets/verifying access to applications).

1-800-CUMMINS (1-800-286-6467)

Cummins.com/support

(Includes chat and email support as a

webform option)

North America

SHIP QUALITY TEAM

Assistance with resolving shipment quality claim needs for

RDC and MDC shipped orders:

Support Provided Contact Information State/Province Supported

Assistance with resolving shipment

quality needs for RDC and MDC

shipped orders (outlined as follows):

 Shortages/overages

 Lost/missing shipments

 Wrong order received/inverted

shipments

 Wrong part received

 Wrong part in box

 Missing/wrong part in kits

 Damaged goods received

shipquality@cummins.com

North America

Continued next page

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Published: January 10, 2024 Page 10 of 14

SHIP QUALITY TEAM - (Continued)

Assistance with resolving shipment quality claim needs for

RDC and MDC shipped orders:

Support Provided Contact Information State/Province Supported

 Shipping Quality – Orders shipped

from local Cummins Branch.

Contact your Local Branch

ordering point for the order.

North America

Quality Project Manager: James Womack

SUBSCRIPTIONS TEAM

Subscription Sales and Renewals:

Support Provided Contact Information State/Province Supported

User access, deactivations, and

modifications for the following

online application.

 Marketplace

cssna.etools@cummins.com

U.S. except,

Off-Shore Dealers and Canada

Subscription Sales and Renewal

for the following supported

products.

 QuickServe OnLine (QSOL)

 Guidanz Immediate

Assessment (IA)

 INSITE

 InCal (Calibration files)

1-800-CUMMINS (1-800-286-6467)

cssna.etools@cummins.com

U.S.

Subscription Sales and Renewal

for the following supported

products.

 PowerSpec

 InPower

cssna.etools@cummins.com

U.S.

Subscription Sales and Renewal

for the following supported

products.

 QuickServe OnLine (QSOL)

 Guidanz Immediate

Assessment (IA)

 INSITE

 InCal (Calibration files)

 PowerSpec

 InPower

cec.etools@cummins.com

Eastern Canada

MB, NB, NL, NS, NU, ON, PE, QC

cwcetools@cummins.com

Western Canada

AB, BC, NT, SK, YT

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Published: January 10, 2024 Page 11 of 14

SUBSCRIPTIONS TEAM (Continued)

Subscription Sales and Renewals:

Support Provided Contact Information State/Province Supported

Purchase Calibration Passwords

 Calibration (Fleet Counts)

 ZapIt Passwords

1-800-CUMMINS (1-800-286-6467)

fleetcountzapit@cummins.com

North America

(Except Canada)

cec.etools@cummins.com

Eastern Canada

MB, NB, NL, NS, NU, ON, PE, QC

cwcetools@cummins.com

Western Canada

AB, BC, NT, SK, YT

Technical support for

subscription products.

 Includes Marketplace

generated keys not working.

servicetoolsupport@cummins.com North America

Technical support for

Marketplace application.

 Marketplace application issues

 Missing activation keys

 Missing invoices

marketplace@cummins.com

U.S. except,

Off-Shore Dealers and Canada

EDS, Guidanz Product Support

 Expert Diagnostic System

(EDS)

 Guidanz (Web and Mobile)

guidanz@cummins.com

North America

Subscription Leader: Jerwon Avery

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Published: January 10, 2024 Page 12 of 14

TRAINING TEAM

Training Completion Support:

Support Provided Contact Information State/Province Supported

 Service Training ID

creation and user

administration.

"Formally ProMOTION ID"

Refer to the Channel Support Team’s

Cummins Online User Account Management section.

North America

 Training schedules &

enrollments for Engine and

Power Generation products

 Dealer warranty training

 Questions regarding

training requirements,

 Course completion

requirements

 Training report requests.

 Granting Service Manager

access to:

Cummins Service Training

(CST)

 Issues with accessing

training sites

Training.North@cummins.com

Training Manager: Dan.miller@cummins.com

Northern U.S. CT, DE, IL, IN, IA,

KS, KY, ME, MD, MA, MI, MN, MO,

NE, NH, NJ, NY, ND, OH, PA, RI,

SD, VT, WV, WI

Training.South@cummins.com

Training Manager: Christopher.w.bishop@cummins.com

Southern U.S. AL, AR, FL, GA,

LA, MS, NC, OK, SC, TN, TX, VA,

Puerto Rico, and Caribbean

Territory

Training.West@cummins.com

Training Manager: Leroy.carr@cummins.com

Western U.S. AK, AZ, CA, CO, HI,

ID, MT, NV, NM, OR, UT, WA, WY

Training.Canada@cummins.com

Training Manager: Lise.lefebvre@cummins.com

Canada

Self-registration for Instructor

Led class (in class or virtual)

https://cst.cummins.com/ServiceTraining/public/global_map.php

(Important: Please login to register for class.)

North America

CVC Support Desk

 Technical issues with CVC

courses

[email protected]

800-239-5930

North America

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Published: January 10, 2024 Page 13 of 14

WARRANTY TEAM

Warranty Claim Management Support:

Support Provided Contact Information State/Province Supported

 Establish Dealer Labor Rates

 Dealer Labor Rate increases

nadealer.labor.rates@cummins.com

North America

 Reprint Warranty Credits

Refer to the Credit Department Team for contact information

on reprinting credits.

 Questions regarding Warranty

Credits

cssna.credit.question@cummins.com

 Claim status in system,

change of warranty start

dates.

 Payment disputes on warranty

claims paid

[email protected]

Enhanced Parts Return, EPR

• ONLY PARTS FLAGGED FOR

RETURN BY RapidSERVE

 Questions on how to process

flagged RapidSERVE EPR

Parts Returns.

 Assistance with setting up

UPS login account for EPR

Parts Returns.

ssc@cummins.com

 Registration for Instructor led

warranty training class for

Engine dealers

https://cst.cummins.com/ServiceTraining/public/global_map.p

hp

North America

 Engine policy request -

Policy Resource System

https://policyrequest.cummins.com/

 Questions or issues using or

accessing the Policy Resource

System

https://policyrequest.cummins.com/

Select: Contact Us (top right corner)

Chat or Phone options available for support

 Extended coverage for

Engines

 Questions, or anything related

to purchasing Engine

extended coverages

cssna.extended.warranty@cummins.com

U.S.

Extendedcoverageregistrat[email protected] Canada

 Promotion Rebates for Engine

Dealers

 Overhaul Rebates

 6 for 5 Injector Rebates

 Extended Coverage

Rebate

Nadealer.rebate@cummins.com

North America

 Dealer, claim authorization in

RapidSERVE

distributorauthorization@cummins.com

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Published: January 10, 2024 Page 14 of 14

WARRANTY TEAM (Continued)

Warranty Claim Management Support:

Support Provided Contact Information State/Province Supported

 Engine horsepower change

request

NADealer.EngineUprates@cummins.com

North America



ReCon Engine and extended

coverage $100 Gift Card for

Dealers

https://www.cumminsreconrewards.com/

 Extended Coverage for Power

Generation Products

 Questions, or anything related

to purchasing Power

Generation extended

coverages

Onandealer.warranty@cummins.com

 Anything pertaining to Power

Generation warranty.

Onandealer.warranty@cummins.com



Warranty Communication

Subscriptions

 Warranty Alerts and

Memos for Power

Generation and Engine

Business

 Campaigns & Temporary

Repair Practices (TRPs)

 ServiceLine Newsletter

 ServiceLine Bulletin

Warranty Communication Subscription Registration North America



Warranty Communications

Subscriptions Questions or

Issues

warranty@cummins.com North America

Warranty Leader: Duane Johnson

Warranty Parts Return Leader: Ayana Goin

Return to Table of Contents