To verify the self-petitioner’s status, staff must initiate verification in the DHS SAVE system in accordance with
HUD PIH 2017-02 (HA). Once Property Management has entered the requisite information into the SAVE
system, staff must wait for a final determination from the SAVE system.
• If Property Management receives a final determination from the SAVE system denying the
individual’s VAWA self-petition, Property Management must cancel the bifurcation, cancel
or deny the emergency transfer request, if applicable, and notify the self-petitioner.
• If Property Management receives a final determination granting the self-petition,
Property Management must proceed with processing any outstanding requests.
DOCUMENTATION
To establish eligibility for a VAWA emergency transfer, the tenant, authorized household member, or
affiliated individual must submit a completed NYCHA Form 040.923, Emergency Transfer Request Form:
VAWA Victim, including the signed certification establishing that the tenant, authorized household member,
or affiliated individual meets the above eligibility standard. The form can be submitted online using
NYCHA’s Self-Service Portal , or to the Property Management office.
If a tenant submits a completed, signed Emergency Transfer Request Form for VAWA Victims, NYCHA cannot
require the tenant to submit additional third-party documentation. See the third party documentation
requirement exceptions listed below. Tenants may submit additional third-party documentation if they choose,
but it is their option.
INITIATING A VAWA TRANSFER
If a tenant visits the Property Management office and requests an emergency transfer under VAWA, Property
Management staff gives the tenant NYCHA Form 040.923, Emergency Transfer Request Form: VAWA Victim,
generated under the case record in Siebel to record the request. The “Requested For” field, identifying
the person making the request, must be indicated on the document tracking record. A sample form is also
available online on NYCHA’s website under the “Residents” section.
To initiate a VAWA transfer request:
• The tenant can complete NYCHA Form 040.923, Emergency Transfer Request Form: VAWA
Victim, either using NYCHA’s Self-Service Portal or by submitting a hard copy to Property
Management.
• If the VAWA form is submitted to Property Management, they will immediately create the
Emergency Transfer Service Request in Siebel and upload the emergency transfer request
form. If the tenant submits any additional documents these must also be uploaded to
Siebel as per the current transfer process procedure. This includes any bifurcation
documentation, if applicable.
Exception: Third party documentation is required in three situations: (i) If a tenant submits an emergency
transfer request and certification with conflicting information, (ii) if a tenant submits documentation that
conflicts with existing information NYCHA already has, or reliable information NYCHA regularly receives,
such as police reports or surveillance footage, or (iii) if NYCHA receives cross-complaints: requests from
two or more members of a household, each claiming to be a victim and naming one or more of the other
petitioning household members as the perpetrator. See Section VI.A.7.d.(3), Conflicting Information and
Cross-Complaints, below for more information on processing cross-complaints.